Major care visits are by no means fast; we don’t give a lot recommendation over the cellphone or on-line; and we prioritize the federal government’s and insurance coverage firms’ public well being agenda over our personal sufferers’ issues.

Think about well being care as a retail buyer expertise for a couple of minutes:

Think about you’re going to Walmart to purchase a bag of pet food, a brand new espresso maker or to equip a small kitchen in your newly constructed mother-in-law residence.

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Your sufferers are ranking you on-line: The right way to reply. Handle your on-line repute: A social media information. Learn the way.

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